What are the delivery options available and rates?

In Singapore & Malaysia

At prettyFIT, we provide FREE standard delivery for all orders of S$60 and above to any address in Singapore & Malaysia.
For purchases below S$60, a minimum shipping cost of S$5 will be charged for your order. 

We do not deliver to PO boxes, military and restricted areas, checkpoints, all naval ports and Jurong Island.

International Markets

prettyFIT provides FREE international delivery (taxes/duties not included) for orders of S$250 and above to most countries that our logistic partner is affiliated with; and whilst we strive to keep our rates affordable, we focus on getting your orders to you quickly, promptly and safely. 

All orders are currently shipped out of Singapore.

To find out the list of countries we deliver to and its postage charges, you may select an item and proceed to the checkout page. 
Once you have entered your delivery address and details, we will calculate the charges automatically.
Our charges are based on the volumetric weight of your order (taxes/duties not included).

How can I track my order?

Singapore delivery

Once your order is sent for delivery, you will receive a shipping notification and tracking number via email.
You should receive your order within 3- 5 working days from the date of notification. 

You may check your delivery status with the link that is included in the email. 

Should the delivery attempt fail twice, a re-delivery fee of S$5 will apply. Alternatively, you may opt to do self collection at any of our stores.

International delivery including Malaysia
For all international deliveries, you will also receive a shipping notification and tracking number via email when your order is sent for delivery.

You may check your delivery status with the link that is included in the email. 

How long will it take for my order to arrive?

We aim to process all orders within 5 - 7 working days from the date of order (excluding weekend and public holidays).
This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of orders.

All Singapore orders will be delivered in the next working day after the order has been processed. Customers will receive the delivery notification via email once order is processed.

For international orders, the time taken is dependent on our carefully chosen and trusted logistic partner and their affiliations. However, rest assure that your order is on its way to you safely.

Are there any restricted areas you do not ship to?

We do not deliver to PO boxes, military bases and restricted areas, checkpoints and all naval ports.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to change any delivery information (including addresses) once the order is shipped.
Kindly ensure the correct shipping address is provided before making payment.

Should you need to change your address before shipment, make sure to contact our customer service via hello@prettyfit.com.sg immediately and we will do whatever we can to assist you!

Will there be additional charge for re-delivery?

Additional shipping charges for attempted redelivery and return shipping charges will apply to you.

For Singapore orders, you may drop us a message at hello@prettyfit.com.sg if you wish to opt for self collection at any of our stores instead.

Lucky Draw Date:

The draw will be held on 23 December 2024,
and the winner will be announced on our Instagram page.

Where to Participate:

Available in-store and online.

Terms & Conditions:

Travel Period: 15 February 2025 – 31 May 2025. • The prize includes a pair of economy-class round-trip tickets.
• Travel dates are subject to availability and must be booked at least 1 month in advance. • The selected airline may include up to 1 stopover. • Blackout dates and respective terms and conditions by the airline would apply. • prettyFIT reserves the right to select its choice of airline. • prettyFIT is not responsible for any flight cancellations, delays, changes, or any related expenses. • The air tickets are non-transferable, non-exchangeable, and non-refundable. • prettyFIT is not liable for any accidents, injuries, losses, or damages incurred during the travel period. • The winner will be responsible for accommodation, local tours, travel insurance, visa applications, and personal expenses. • By entering, the winner agrees to allow prettyFIT to use their name and image for promotional purposes without additional compensation. • prettyFIT reserves the right to disqualify participants who do not meet entry requirements or attempt to defraud the brand.